‘Contact your way’: Tomorrow’s HR Shared Services

Watch the 'on demand' version of the webinar here


Emma Leonis, Executive Director - HR Transformation, LACE Partners was joined by Darren Cornish, People Services Director at Aviva PLC, as well as Iwan Roberts, Director of Global People Services at Facebook to discuss:

  • What ‘contact your way’ means in their organisations
  • How to determine the right channel strategy to drive engagement
  • How you can continuously improve the digital experience
  • How to strike the right balance between automation and human intervention
  • How you can build successful service delivery partnerships
  • How HR shared services can become a ‘listening post, learning post and an experimenter’
  • What lessons have been learned in 2020 and priorities for this year and beyond

Missed the first webinar? No problem. Catch up on-demand here and download your own copy of the whitepaper here. 


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