Watch the 'on demand' version of the webinar here
Emma Leonis, Executive Director - HR Transformation, LACE Partners was joined by Darren Cornish, People Services Director at Aviva PLC, as well as Iwan Roberts, Director of Global People Services at Facebook to discuss:
- What ‘contact your way’ means in their organisations
- How to determine the right channel strategy to drive engagement
- How you can continuously improve the digital experience
- How to strike the right balance between automation and human intervention
- How you can build successful service delivery partnerships
- How HR shared services can become a ‘listening post, learning post and an experimenter’
- What lessons have been learned in 2020 and priorities for this year and beyond
Missed the first webinar? No problem. Catch up on-demand here and download your own copy of the whitepaper here.