Our services
People experience
Empower your organisation to attract and retain top talent, and deliver on your promise with exceptional experiences that leave a lasting impression.
The key lies in establishing a clear and authentic employee value proposition – a compelling promise you make to your employees in exchange for their commitment. Attracting top talent hinges on this proposition.
However, equally crucial is ensuring that the reality of the employee experience aligns with that promise to retain this top talent. When employee expectations go unfulfilled, it leads to poor engagement and attrition. Many businesses wonder, “We have a great employee value proposition – so why are people still leaving?” or “How can we shift the dial to retain top talent and drive workforce productivity amidst poor engagement?”
By addressing these fundamental challenges, your organisation can create an environment that not only attracts but also retains top talent, leading to increased engagement and overall productivity. It’s time to strike the right balance between the promises you make and the experiences you deliver – driving lasting success for both your employees and your business.
How we can help you
Unlock business value through exceptional experiences
At the heart of our approach lies the drive to unlock business value through exceptional employee experiences, supported by a robust methodology (what we call the LACE Way) to define and measure the true worth of the investment you make. Our focus is on making sure people and technology interact in every part of an employee’s journey, and everything fits together smoothly. We go beyond just implementation; our mission is to empower your team through upskilling in experience design, giving you a clear plan that you can use again and again to ensure you always provide great experiences for your people.
A flexible and tailored approach to meet your needs
We help you create a strong story that connects what HR wants to do with what’s good for the business. This way, everyone in the organisation becomes an advocate and focuses on making better people experiences. With a sprint-based approach, we tailor and adapt our strategies to deliver maximum value based on the insights gathered. Our holistic vision connects the dots between your employee value proposition (EVP), employer brand, and people experience, ensuring that employee expectations are not only met but exceeded.
We emphasise authenticity, we rigorously test our EVPs on employees, ensuring that what is written aligns with staff emotions (is ‘the deal’ you offer what you say?), motivations, and ambitions. Our commitment goes beyond design; we also support the successful launch of your EVP and offer strategies to seamlessly embed it within your culture, processes, and ways of working.
What makes us fundamentally different:
We connect the dots between your EVP, employer brand and people experience.
We take a sprint-based and insight-driven approach to deliver the most value.
We emphasise authenticity and test our EVPs on employees.
We use a robust approach to define and measure the value of your investments.
We upskill your team in experience design and leave you with a repeatable framework.
We support with your EVP design, launch and development of strategies.
Meet our team of experts
Cathy Acratopulo
Managing Director and Co-Founder
Aaron Alburey
Managing Director and co-Founder
Emma Leonis
HR Transformation Executive Director
Liz Sanders
Client Executive Director
Ed Sparkes
Director
Kat Bernardes
Director
Becky Jones
Director
Martina Salander
Manager
Our top client story
Design and execution of a new global onboarding experience for a leader logistics company.
What should be on every HRDs agenda in 2022?
Where would the beginning of each year be without a prediction on what we might see in the year ahead? Well, at LACE we thought we would also take a look through an HR lens as to what we might see following the last two years of change that we have all experienced,...
What are the hidden costs of the digital employee experience?
How do businesses avoid 'navigation burn'? What can HR teams do to minimise the time wasted on switching between different platforms? Why are so few businesses measuring their productivity and the success of their newly implemented tech after two years? We look at...
How do you build synergy between global payroll and employee experience?
https://www.youtube.com/watch?v=doKtMi5Xnyo
How do you continuously improve your digital employee experience?
In the latest podcast Andrew Hall from Philip Morris International joins Chris and Emma at LACE Partners to discuss the types of HR tech that organisations are using. What is the right channel management strategy? How does your culture impact the different channels...
What is your employee value proposition and how it is evolving?
What is your employee value proposition (EVP) and how has it changed over time? Has the global pandemic changed it? What is 'the deal' you offer your employees and how well do you communicate it? These are just a few of the questions Cathy Acratopolo our Co-Founder...
How will you retain your business’ remote working muscle after the lockdown?
Cathy and Chris from LACE Partners talk through the considerations that HR teams need to be thinking of when they bring back their workers from working from home, but also how they can maintain momentum, given that the world is becoming a very different place to the...
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