In this episode our podcast host Chris and LACE Partners co-founder and COO Cathy Acratopulo speak with Dave Page, co-founder & Chief Strategy Officer of Actual Experience. Built on 10 years of academic research, this technology analyses the way humans experience digital services; and is therefore a tool organisations use to understand how their employees are interacting with technology in their business from apps to wifi.

Is hybrid working here to stay? Dave also tell us about their research into this area which looked into the attitudes of hybrid employees – notably highlighting that 51% of the cohort who were split between home and the office wanted more time at home and only 8% wanted more time in the office.  

We get to the root of some of the challenges and assumptions in hybrid working and digital employee experience. Challenging the current relationship between CIOs and CPOs, Cathy and Dave discuss how we can refresh that dynamic for a happier and more productive workforce. It’s clear that the preference to work from home is going nowhere, so the importance of getting digital EX right is paramount. Listen in to hear how organisations can use data to target areas in the business which are blocking good employee experience and productivity.

LACE Partners and Actual Experience have recently joined forces in a partnership to better support Chief People Officers (CPOs) and Chief Information Officers (CIOs) successfully deliver digital transformation within their businesses. This exciting union will see us unlock accountability and improvements around employee experience within our client’s organisations as well as being able to give tangible and practical actions for improvement via the Actual Experience technology. 

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Chris speaks to LACE Partners co-founders Cathy and Aaron Alburey about the role of the CPO in their combined decades of experience supporting senior HR professionals. They unpack what it really means to be a great CPO, including the core traits and behaviours. You can listen to the podcast here.