LACE Partners were asked to support a technology and data organisation with 6,500 employees across 47 countries, with the client having recently undertaken two large acquisitions, resulting in more than doubling their employee population and creating a fragmented HR systems landscape.
After a recent pulse survey, it was evident that their employee experience was being impacted, potentially by tools that were no longer fit for purpose. LACE was engaged to develop an as-is state assessment, HR technology strategy and roadmap, business case and product selection to support their HR technology transformation.
The rapid increase in population growth had resulted in multiple HR systems being used, as well as fragmented data landscape, which not only led to issues with existing staff, but also the onboarding of new employees too. Prioritising technology by function and business made for a difficult HR technology roadmap that needed to be built out. With the acquisitions the business also saw that behaviours in the business still resembled that of a smaller organisation, so an alignment was required that matched the new size of the organisation.
An examination of the end-to-end ‘as is’ technology landscape was first required, bringing HR, IT and other key business stakeholders together to identify high-level system requirements. Where gaps existed, LACE built a comprehensive list of project solutions that would maximise the use of the current systems, or implement new technology to help the development of the overall HR tech roadmap. A tool that enabled stakeholders to assess the benefits and execution of projects and identify dependencies was created, as well as a future technology roadmap, assessment of current Workday platform to determine if it was fit for purpose for one of the recent acquisitions. An RFP was also created for any new technology based on 1,500 requirements, which formed part of the selection process, in which LACE facilitated for the client.
A clear articulation of the business’ priorities was agreed, as well as the implications for HR service delivery, that ensured alignment across all business functions. The plan for how existing HR technologies was laid out and recommendations on new potential technologies delivered alongside the future roadmap and selection process for new vendors. This was made possible through the active HR and IT leadership teams working in partnership with LACE to deliver on the business objectives.
Our services that supported: Digitised workforce, People strategy