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Igniting change in HR Shared Services and Payroll 

Join the HRSS and Payroll Community discussion and debate for an interactive session that looks at how businesses can fundamentally change the way in which they deliver their HR Shared Services and Payroll functions.

During this afternoon session we’ll answer questions such as:

  • Digital enablers and optimisation:
    • Where are you with your digital optimisation journey across core systems and service delivery platforms, and what have been your key learnings?
    • How do we get the basics of ‘data’ right? Is it an issue? For example, where are you with your job architecture journey?
    • How can we reinforce expected behaviours across HR more broadly when it comes to data integrity and ownership accountability?
  • Talent and skills within HRSS & Payroll:
    • What new roles do you see in five years’ time in Payroll and HRSS?
    • How can HRSS become more commercially driven and how much does this matter?
    • Business stakeholders expect insights driven people decisions. What advanced capabilities do we need to tackle complex, value differentiating business problem statements?
  • Colleague experience:
    • How do we focus on the right things for line managers and employees?
    • How high on your ‘to do list’ is early wage access?
    • What does innovation mean to you? What does this look like for future roles?


Wednesday 13th November 2024
at LACE Partners, Unit 441 Metal Box Factory, 30 Great Guildford St, London SE1 0HS
2pm – 5.30pm followed by drinks

When is it?

Date: Wednesday 13th November 2024

Time: 2:00 pm

Location: LACE Partners office, Unit 441 Metal Box Factory, 30 Great Guildford St, London SE1 0HS

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Meet the speakers:
Client Executive Director at LACE Partners

Emma specialises in global, large-scale and complex end-to-end HR change programmes. She spent over 10 years at Deloitte before joining LACE Partners in early 2018 as Client Executive Director. Emma works with Chief People Officers and their leadership teams to develop their people strategies and help them drive business value – be that designing the HR operating model around the employee experience, optimising HR service delivery through improved use of digital tools or through building HR’s capability. She is passionate about HR and challenging, inspiring and motivating HR leaders to achieve more. As part of this, Emma leads LACE’s thought leadership into the future of HR service delivery and operating models. For example, LACE’s bi-annual HR shared services trends reports which began in 2020, the ‘HR on the Offensive’ white paper and LACE’s ‘Demystifying the HR operating model’ campaign.

Executive Director – Practice Lead, Payroll at LACE Partners

Simon joined LACE in May 2023 to establish and lead the Payroll Practice. With an extensive background in Consulting, Simon has delivered significant Payroll software implementation programmes within multiple clients whilst also helping businesses maximise their existing Payroll set-up. As well as Payroll, Simon has extensive experience in Retail, leading and delivering complex transformational change projects, realising benefits, minimising costs and helping businesses to succeed. Simon is also passionate about customer experience and satisfaction with a focus on people at the heart of all organisations. Simon has hosted a number of round table discussions and is a regular speaker and host of Payroll transformation webinars. He has also been awarded “Rewards 300” since 2016 – one of the Top 50 Knowledge & Professional Services Leaders in Payroll.

Director at LACE Partners

Dawn is Transformative and Programme Management leader with extensive experience in HR Transformation and Transition and change programmes for a variety of industries and clients globally. Dawn spent 22 years at Accenture and was the Lead in Accenture’s Global Operations practice with full responsibility of the European Transition and Transformation team to drive successful programmes across Europe with accountability to deliver client success. Dawn is no stranger in leading large scale global HR programmes across entire deal lifecycle from sales, solution and design, transition, transformation to full operational stability. She has extensive experience interacting with clients and a variety of stakeholders, handling client challenges, providing client solutions and managing large organisational change. She is a strong people advocate and communicator, highly skilled in building and leading exceptional teams to achieve results. Dawn is passionate about people development and supporting team members to achieve their highest potential.

Senior Manager

Tricia joined LACE Partners in June 2024 after working at PwC, specialising in Global Payroll Strategy and Operating Models for clients across various sectors. She has also held pre-sales, commercial and product marketing roles at a Tier 1 UK Payroll Software provider. Tricia has also delivered on implementation projects for Payroll, HR, T&A and benefits. Tricia is passionate about driving efficiencies and identifying optimisation opportunities through the execution of Payroll Transformation initiatives.

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