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Home 5 Home 5 Why LACE?

About us

We are experts in HR, workforce and payroll transformation 

Major structural change drivers such as the economic environment, geo-political change and AI are profoundly shaping the people agenda across all industries. Chief People Officers (CPOs) are developing their organisational talent agendas and employee experiences to ensure their business is set up for long-term success with the capabilities it needs and a productive, engaged workforce. To enable this, CPOs are aligning their People functions to deliver on these requirements with the necessary HR skills, systems and ways of working to deliver on the people agenda. 

At LACE, we are experts in HR, workforce and payroll transformation. We work with CPOs, HR and payroll leaders across all industries to help them to shape and deliver on their transformation agenda.   

Five core principles drive how we operate: 

  • Value-focused – Committed to delivering commercial success for our clients, everything we do is underpinned by a value case to drive bottom-line results
  • Tailored solutions – We understand our clients’ context and requirements to deliver practical, bespoke solutions. 
  • Partnership approach – We are with you every step of the way in your transformation, through strategy, design, implementation and post implementation. We build long post-implementationterm relationships with our clients built on trust and pragmatism.  
  • Proudly independent – We provide independent advice and challenge and, from a technology perspective, we are able to impartially support the selection and implementation of the rights vendors for our clients. 
  • Highly specialised – We are deep specialists, committed to the HR, workforce and payroll transformation agenda. We understand the challenges our clients face and bring our extensive experience to bear. All our people are specialists in their field and leverage our proven, proprietary delivery methodology: the LACE way.

Everything we do is underpinned by our three company values:

We’re passionate.

We are energised by working with people who share our passions and values for solving HR, payroll, people and change challenges.

We always act with care.

We take pride in the work we deliver for all stakeholders and want to succeed in the right way and with the right approach to our work.

We’re innovative.

We believe in being at the forefront of future thinking and ideas, including technology that empowers people, supported by research and partnerships with like-minded companies.
Find out about our history

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Our customer satisfaction score (CSAT)

Our CSAT score is calculated by taking our satisfied customer score, dividing by the number of respondents, which give us a percentage that we track on a monthly basis and at the end of each of our projects with our clients.