The Future of HR Shared Services – Becoming People Experience and Solutions Experts

by | Nov 3, 2020

Future of Work | HR Technology | HR Transformation | Service Delivery
Home 5 HR Transformation 5 The Future of HR Shared Services – Becoming People Experience and Solutions Experts

The Future of HR Shared Services – Becoming People Experience and Solutions Experts

In 2020, we interviewed 25 global HR Shared Service directors from leading Private Sector and Financial Services businesses, ranging in size from 1,500 to 100,000 employees. Our white paper aims to challenge the traditional perception that HR Shared Services is simply a behind the scenes, administrative support function focused on the ‘hygiene factors’ of HR service provision.

We take stock of where HR Shared Service organisations are today in terms of structure, service offering, capabilities and use of technology. More importantly, we also explore how they are evolving and examine the characteristics that will drive future success.

Download the full white paper below to gain insight into:

  • How HR Shared Service leaders can redefine their value propositions and reposition their teams as innovators, value creators and business advisors
  • What HR Shared Services can learn from other ‘shared’ functions in their organisations
  • How we can embrace automation and artificial intelligence (AI) to make things as simple as possible, whilst also investing in an exceptional ‘human’ experience to sit alongside digitised processes
  • How we can uplift capabilities and challenge the traditional role of HR Business Partner, so that HR Shared Services becomes the day to day confidante and coach for people manager.

HR shared service functions now have the credibility, tools and enablers to shape a new destination for their future. There has never been a greater opportunity to reflect on traditional perceptions, operating models, roles and responsibilities. It’s time to move on from HR Shared Services and become People Experience and Solutions Experts

Our research consisted of a qualitative data survey, structured interviews with each participant and a review of the existing research on the future of shared services and HR service delivery technology. 

Download the white paper here:

Connect with the team:

If you have any questions on the research or want to chat to us about your experiences in HR Shared Services, please reach out to Emma Leonis our Director, HR Transformation and HR Shared Services expert via email: emma@lacepartners.co.uk.

If you haven’t had a chance to download our last white paper, HR on the Offensive, download is available here.