How can payroll professionals embrace challenges and seize opportunities?

by | Jun 22, 2023

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How can payroll professionals embrace challenges and seize opportunities?

In this podcast episode, Chris along with LACE Senior Manager Adam Morris is joined by Ana Laiu, the Head of Payroll at the PPHE Hotel Group. The PPHE Hotel Group is a hospitality company that operates across Europe and the UK managing hotels and resorts.

Each with experience leading complex payroll transformations and technology implementations, they discuss the array of challenges – and also the opportunities – faced by payroll professionals in the industry. 


How will AI and technology impact the payroll function?


Although technology will present the payroll functions with challenges, it’ll also provides significant opportunities. Ana discusses the need for payroll professionals to adapt and evolve as technology takes over transactional tasks, freeing up their time for more strategic and value-added activities. Ana stresses the importance of acquiring new skills such as financial acumen, communication, presentation, and influencing skills to become effective business partners. 


Where should payroll be heading next?


They discuss a potential shift where payroll directors and vice presidents engage in strategic discussions, coaching and mentoring the next generation of professionals. They also  highlight the need for the payroll department to be regarded as a critical business function and hopes to see the development of qualifications and training programs that align with the strategic aspects of payroll. 

The podcast concludes with a call to action, encouraging payroll leaders, trade associations, and other knowledgeable organisations to drive the industry forward by formalising the necessary skills and providing support to professionals on their journey towards becoming strategic business partners. 



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