Campaign | Whitepaper

HR’s ‘One Big Thing’

by | Oct 13, 2022

Future of Work | HR Transformation | People Planning and Strategy
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HR’s ‘One Big Thing’

What’s keeping CPOs up at night?

What are the biggest challenges faced by HR leaders in the next 12 to 24 months?

In 2022 LACE Partners asked 30 CPOs from a wide variety of industries and company sizes, to provide the answer to a simple question on “what their ‘one big thing’ is for the next 12 to 24 months”.

This exercise was conducted through a variety of methods, including face-to-face
interviews, online interviews as well as through a focus group held in July 2022.

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 Why ask this question?

The amount of change at work, in the economy and society, is making the working lives of Chief People Officers and their HR teams more complex. The conflict in the Ukraine in 2022 continues to be an issue and will remain so for the foreseeable future. Covid remains a daily part of our lives. A recession is starting to take hold; energy prices are skyrocketing, and the cost-of-living crisis is becoming a reality across the UK and other parts of the globe.

The pandemic and the economic situation across the globe has forced a radical rethink on the employee/employer dynamic and nature of work itself. At LACE Partners we seek to understand and help our clients deal with the biggest business and people issues they are facing. To gain insight into these issues, we have conducted this research and will continue to deep dive into the core themes which have emerged.

What this report covers

In this initial launch piece we explore the top three ‘one big thing’s that are on CPO/CHROs agenda and as we move in to 2023 the team at LACE will be focusing on how HR teams can tackle these pressing challenges through a variety of different content themes and channels (videos, webinars, blogs, podcasts and networking events – all designed to help bring HR teams from a variety of sectors together to learn how to tackle those ‘one big thing’ issues. Download the report today to find out about the top three themes and get in touch with our team today to talk to us about what your ‘one big thing’ is that is your focus right now.

Meet our authors:

Chris Horton

Chris Horton


Chris joined LACE Partners in April 2021 as a director. He previously worked in both industry (Vodafone, Visa Europe, BP) and management consulting (Accenture). His experience brings together his two passions – people and technology, and how to get the best out of both. He has experience implementing Workday, SAP On-premise, and SuccessFactors and with setting up Shared Services, HR Operating Model, building better Employee Experience and improving decision making through Analytics. Chris loves to cook for friends and family and enjoys a good glass of wine. Every day is another day to learn.
Cathy Acratopulo

Cathy Acratopulo

Co-founder and MD

Cathy co-founded LACE with Aaron in 2014. She started her career in Barclays where she worked in various HR roles before joining Accenture to focus on HR consulting. Cathy is passionate about helping clients to achieve their HR goals through transforming the HR function.  Her specialisms include developing people strategies, designing future HR operating models and delivering long term adoption of HR systems and new ways of working. As a Director of LACE, Cathy also manages key client relationships and drives the operational performance of the business.
Emma Leonis-Hughes

Emma Leonis-Hughes

Client Executive Director, HR Transformation

Emma is an experienced, highly skilled HR transformation director, specialising in HR strategy and operating model design and implementation. She has led complex, global change programmes to effectively optimise how organisations deliver HR services and redefine the employee experience for both a ‘connected’ and ‘unconnected’ workforce, with clients across a multitude of industries within the Private Sector and Financial Services. Emma spent over 10 years at Deloitte before joining LACE Partners in early 2018 as Executive Director of HR Transformation. She brings a pragmatic approach to transformation, working with clients to develop change plans which are simple, effective and always tied back to clear business outcomes.


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