What do HR Shared Services look like for 2024? 

by | Mar 21, 2024

HR Transformation
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What do HR Shared Services look like for 2024? 

In this podcast we discuss our newly released HR Shared Services Trends 2024 report. Chris is joined by the authors of the report, Emma Leonis-Hughes and Dawn Goodall as well as guest Nadia Hutchinson, Global Director HR Services and Operation from the Cabot Corporation. Together, they chat through the evolving landscape of HR shared services. 

Emma, who launched our first report in 2019, highlights the evolution of the HR shared services trends report over the years, commenting on its increasing significance in organisational strategy. Nadia shares her insights on the shift from traditional transactional roles to more strategic and specialised functions within HR shared services.

A key takeaway from the report was the expansion of different service offerings within HR shared services, signalling a move towards more specialised functions such as payroll, employee relations, and mobility services. This expansion not only enhances operational efficiencies but also provides career development opportunities for shared services professionals. 

What are the main objectives for HR Shared Services professionals over the next 12 months?


Graphs showing comparisons between HRSS reports year on year


What else is discussed?

Emma, Dawn and Nadia emphasise the need for continuous improvement and collaboration skills, stressing the necessity for strategic learning interventions to develop these skills effectively. Despite the recognition of the importance of skills development, there remains a gap in investment, particularly in technology and digital enablement. 

Furthermore, the conversation touched upon the significance of collaboration and fostering a culture of collaboration within HR shared services and across other functions. This aligns with the broader trend of breaking down silos and promoting cross-functional collaboration to drive organisational success. 

As organisations continue to navigate digital transformation and adapt to changing market dynamics, HR shared services will play a pivotal role in shaping the future of work. Listen now for the key takeaways from our newest HRSS Trends report.  


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