Our services
Change management
Delivering change that sticks!
Whether it’s tech implementation, culture change, employee experience, restructures, mergers, outsourcing or leadership development, we can help.
We’re a people business, supporting your people function, and we know that even the best-intentioned projects will fail if people do not adopt or accept the changes. That’s why we help you look beyond what the change is and consider how it feels. Change that involves – even inspires – people is far more likely to succeed and unlock the benefits you seek.
How we can help you
Reduce resistance to change
Realise the benefits you planned for by ensuring users sustainably adopt and embrace new tools, processes and ways of working.
Even the strongest programmes fail if nobody adopts or accepts the changes. It is people, not just technology, that enable success and unlock the benefits you need.
We help reduce resistance to change, increase leadership buy-in, establish a compelling case for change, engage people and establish new, lasting behaviours.
Build long-term, sustainable change
As experienced change experts, we’ve ‘been there and done that’ gaining invaluable knowledge over many years of change management programmes for a variety of businesses of all different shapes and sizes. Our focus goes beyond basic tech and process adoption; we’ll delve into your culture and behaviours for lasting impact.
We care about long-term, sustainable change, not just go-live launch readiness. Leveraging change analytics, we provide evidence-based results, proving and measuring our impact.
Lead through change
We coach leaders to build their change skills and role model behavioural change. With tools and templates based on past lessons learned, we offer a head start on your transformation journey.
To enhance your transformation, we collaborate with graphic design experts to produce high-quality, high-impact material. Trust us to be your catalyst for lasting change, unlocking the full potential of your organisation.
What makes us fundamentally different:
We are seasoned change experts who have been there and done that.
We focus beyond basic technology and process adoption, looking at culture and behaviours.
We care about long-term, sustainable change, not just go-live launch readiness.
We coach leaders to build their change skills and role model behavioural change.
We bring tools and templates based on past lessons learned to get a jump start.
We harness change analytics to prove and measure our impact.
Meet our team of experts
Cathy Acratopulo
Managing Director and Co-Founder
Aaron Alburey
Managing Director and co-Founder
Dawn Goodall
Director
Liz Bailey
Senior Manager
Ed Sparkes
Director
Kat Bernardes
Director
Gemma Ryall
Senior Manager
Our top client story
AI and change management: A synergy for success
Artificial intelligence (AI) is one of the most disruptive forces impacting businesses today, and it's set to significantly alter the landscape of change management. We’ve recorded a number of podcasts in the last year looking at its impact from a holistic HR...
How can organisations successfully navigate the path to cloud HR technology?
We have recently launched our newest whitepaper “Less stress HRIS – Part one: The road to the cloud”. In this episode of the HR on the Offensive podcast Chris is joined by fellow LACERs Aaron Alburey and Sian Beacham as they cover the five steps to delivering the...
How do HR strategies evolve in rapidly growing businesses?
In this episode of the HR on the Offensive podcast, we revisit our ongoing campaign, "Demystifying the HR operating model". In this series we explain how your HR operating model needs to be shaped to support your key business driver - whether that's productivity,...
What should a new CPO focus on in the first 90 days?
In the latest episode of the HR on the Offensive podcast, Chris along with fellow LACErs Aaron Alburey and Debbie Mitchell discuss how CPOs should spend the first 90 days of working within a new HR function. They delve into the crucial strategies and considerations...
LACE Partners and Dragonfish announce strategic partnership to drive transformation and culture change
LACE Partners and Dragonfish are delighted to announce a strategic partnership to elevate culture, employee experience and performance for their clients. Together, they aim to address the challenges Chief People Officers (CPOs) and Chief Human Resource Officers...
Meet the authors: Key takeaways in workforce transformation
We have recently launched our newest whitepaper, CPOs: From HR to Workforce Transformation. We interviewed business leaders, HR leaders and transformation specialist across 30 organisations from various industries on this topic. This whitepaper poses a number of...
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