Our services
Change and adoption
Delivering change that sticks!
Whether it’s tech implementation, culture change, employee experience, restructures, mergers, outsourcing or leadership development, we can help.
We’re a people business, supporting your people function, and we know that even the best-intentioned projects will fail if people do not adopt or accept the changes. That’s why we help you look beyond what the change is and consider how it feels. Change that involves – even inspires – people is far more likely to succeed and unlock the benefits you seek.
How we can help you
Reduce resistance to change
Realise the benefits you planned for by ensuring users sustainably adopt and embrace new tools, processes and ways of working.
Even the strongest programmes fail if nobody adopts or accepts the changes. It is people, not just technology, that enable success and unlock the benefits you need.
We help reduce resistance to change, increase leadership buy-in, establish a compelling case for change, engage people and establish new, lasting behaviours.
Build long-term, sustainable change
As experienced change experts, we’ve ‘been there and done that’ gaining invaluable knowledge over many years of change management programmes for a variety of businesses of all different shapes and sizes. Our focus goes beyond basic tech and process adoption; we’ll delve into your culture and behaviours for lasting impact.
We care about long-term, sustainable change, not just go-live launch readiness. Leveraging change analytics, we provide evidence-based results, proving and measuring our impact.
Lead through change
We coach leaders to build their change skills and role model behavioural change. With tools and templates based on past lessons learned, we offer a head start on your transformation journey.
To enhance your transformation, we collaborate with graphic design experts to produce high-quality, high-impact material. Trust us to be your catalyst for lasting change, unlocking the full potential of your organisation.
What makes us fundamentally different:
We are seasoned change experts who have been there and done that.
We focus beyond basic technology and process adoption, looking at culture and behaviours.
We care about long-term, sustainable change, not just go-live launch readiness.
We coach leaders to build their change skills and role model behavioural change.
We bring tools and templates based on past lessons learned to get a jump start.
We harness change analytics to prove and measure our impact.
Meet our team of experts
Cathy Acratopulo
Managing Director and Co-Founder
Aaron Alburey
Managing Director and co-Founder
Dawn Goodall
Director
Liz Bailey
Senior Manager
Ed Sparkes
Director
Kat Bernardes
Director
Gemma Ryall
Senior Manager
Our top client story
How can organisations master the balancing act of managing change in HR transformation?
What challenges arise when manging change within organisations? This podcast features insights and perspectives from LACErs Cathy Acratopulo and Liz Bailey, who join Chris to explore various facets of change management, particularly in the context of HR...
What are the key traits for success in HR benchmarking and how can businesses embrace them?
Recently we held the latest in a series of CPO forum events in which we discussed the topic of HR benchmarking and its relevance in the current business landscape. The host, Chris, was joined by Cathy Acratopulo, Aaron Alburey, and Debbie Mitchell, to reflect on our...
What causes buyer’s remorse for HR technology investments?
It was great to have so many people attend the first of our Summer Series on buyer's remorse in HR technology. The first webinar was on 'What are the causes of Buyers' remorse?', which is now available on-demand here or you can subscribe to the series here. Joined...
How has change management been reinvented?
In the latest episode of the HR on the Offensive podcast, hosted by Chris, the focus is on change management and change analytics. Joining Chris are two LACE change experts Ed Sparks and Liz Bailey, as well as a special guest, Colin Sloman, the Chief Strategy Officer...
Benchmarking: A friendly foe
Recently we held the latest in a series of CPO forum events, hosted wonderfully by a fantastic team at Claridge’s. The event saw the return of a few long-standing friends of LACE, but we welcomed some new clients and new forum members into the mix. With far too many...
Speaking with one voice | How HR Shared Services is the catalyst for positive change
Our latest HR Shared Services (HRSS) forum sparked loads of interesting debate about the issues that are front and centre right now. From the challenges of securing the next generation of talent to finally cracking hybrid working, we gained some fantastic insight from...
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