Our services
People experience
Empower your organisation to attract and retain top talent, and deliver on your promise with exceptional experiences that leave a lasting impression.
The key lies in establishing a clear and authentic employee value proposition – a compelling promise you make to your employees in exchange for their commitment. Attracting top talent hinges on this proposition.
However, equally crucial is ensuring that the reality of the employee experience aligns with that promise to retain this top talent. When employee expectations go unfulfilled, it leads to poor engagement and attrition. Many businesses wonder, “We have a great employee value proposition – so why are people still leaving?” or “How can we shift the dial to retain top talent and drive workforce productivity amidst poor engagement?”
By addressing these fundamental challenges, your organisation can create an environment that not only attracts but also retains top talent, leading to increased engagement and overall productivity. It’s time to strike the right balance between the promises you make and the experiences you deliver – driving lasting success for both your employees and your business.
How we can help you
Unlock business value through exceptional experiences
At the heart of our approach lies the drive to unlock business value through exceptional employee experiences, supported by a robust methodology (what we call the LACE Way) to define and measure the true worth of the investment you make. Our focus is on making sure people and technology interact in every part of an employee’s journey, and everything fits together smoothly. We go beyond just implementation; our mission is to empower your team through upskilling in experience design, giving you a clear plan that you can use again and again to ensure you always provide great experiences for your people.
A flexible and tailored approach to meet your needs
We help you create a strong story that connects what HR wants to do with what’s good for the business. This way, everyone in the organisation becomes an advocate and focuses on making better people experiences. With a sprint-based approach, we tailor and adapt our strategies to deliver maximum value based on the insights gathered. Our holistic vision connects the dots between your employee value proposition (EVP), employer brand, and people experience, ensuring that employee expectations are not only met but exceeded.
We emphasise authenticity, we rigorously test our EVPs on employees, ensuring that what is written aligns with staff emotions (is ‘the deal’ you offer what you say?), motivations, and ambitions. Our commitment goes beyond design; we also support the successful launch of your EVP and offer strategies to seamlessly embed it within your culture, processes, and ways of working.
What makes us fundamentally different:
We connect the dots between your EVP, employer brand and people experience.
We take a sprint-based and insight-driven approach to deliver the most value.
We emphasise authenticity and test our EVPs on employees.
We use a robust approach to define and measure the value of your investments.
We upskill your team in experience design and leave you with a repeatable framework.
We support with your EVP design, launch and development of strategies.
Meet our team of experts
Cathy Acratopulo
Managing Director and Co-Founder
Aaron Alburey
Managing Director and co-Founder
Emma Leonis
HR Transformation Executive Director
Liz Sanders
Client Executive Director
Ed Sparkes
Director
Kat Bernardes
Director
Becky Jones
Director
Martina Salander
Manager
Our top client story
Design and execution of a new global onboarding experience for a leader logistics company.
How closely are customer experience and employee experience related?
How can you accurately measure the correlation between employee experience and customer experience? How can you avoid survey fatigue? Chris and Emma are joined by Kevin Campbell from Qualtrics to talk about his perspective on the topic....
HR Shared Service trends in 60 seconds!
In our latest 60 second video Chris and Emma talk about some of the key takeaways from the latest LACE Partners research, launched in July 2022, looking at some of the key trends that senior HR Shared Services professionals told us were top of their agenda right now....
Hybrid working and productivity – measuring outputs not inputs
This blog follows our One Big Thing research where we conducted interview with over 30 CPOs from different sectors and company sizes, to find out what the ‘one big thing’ was that was their big pressing concerns in the coming 12 – 18 months. One of the main challenges...
Where does HR fit into the DE&I agenda?
Chris and fellow LACEr Rebecca Addison talk to Ewart Campbell about a few of the DE&I initiatives he’s spearheaded; they also discuss what businesses can do to address their unconscious bias and why it's necessary to maintain DE&I initiatives long-term....
What are Gen Z looking for in the workplace?
This blog includes one of the the topics discussed in our recent One Big Thing research. Click here to learn more. Why are some employers finding it challenging to recruit Gen Z workers? How have attitudes and needs around the workplace developed over the last few...
The Cost Of Living Crisis: How can businesses help?
As part of a collaboration for financial wellbeing week Chris and Adam Morris from LACE speak to Therese Procter, global advisor at Wagestream about their The Cost of Living Report 2022; which you can download here. What can businesses do to help their employees...
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