Our services
Change management
Delivering change that sticks!
Whether it’s tech implementation, culture change, employee experience, restructures, mergers, outsourcing or leadership development, we can help.
We’re a people business, supporting your people function, and we know that even the best-intentioned projects will fail if people do not adopt or accept the changes. That’s why we help you look beyond what the change is and consider how it feels. Change that involves – even inspires – people is far more likely to succeed and unlock the benefits you seek.
How we can help you
Reduce resistance to change
Realise the benefits you planned for by ensuring users sustainably adopt and embrace new tools, processes and ways of working.
Even the strongest programmes fail if nobody adopts or accepts the changes. It is people, not just technology, that enable success and unlock the benefits you need.
We help reduce resistance to change, increase leadership buy-in, establish a compelling case for change, engage people and establish new, lasting behaviours.
Build long-term, sustainable change
As experienced change experts, we’ve ‘been there and done that’ gaining invaluable knowledge over many years of change management programmes for a variety of businesses of all different shapes and sizes. Our focus goes beyond basic tech and process adoption; we’ll delve into your culture and behaviours for lasting impact.
We care about long-term, sustainable change, not just go-live launch readiness. Leveraging change analytics, we provide evidence-based results, proving and measuring our impact.
Lead through change
We coach leaders to build their change skills and role model behavioural change. With tools and templates based on past lessons learned, we offer a head start on your transformation journey.
To enhance your transformation, we collaborate with graphic design experts to produce high-quality, high-impact material. Trust us to be your catalyst for lasting change, unlocking the full potential of your organisation.
What makes us fundamentally different:
We are seasoned change experts who have been there and done that.
We focus beyond basic technology and process adoption, looking at culture and behaviours.
We care about long-term, sustainable change, not just go-live launch readiness.
We coach leaders to build their change skills and role model behavioural change.
We bring tools and templates based on past lessons learned to get a jump start.
We harness change analytics to prove and measure our impact.
Meet our team of experts
Cathy Acratopulo
Managing Director and Co-Founder
Aaron Alburey
Managing Director and co-Founder
Dawn Goodall
Director
Liz Bailey
Senior Manager
Ed Sparkes
Director
Kat Bernardes
Director
Gemma Ryall
Senior Manager
Our top client story
What is keeping HR shared services directors up at night?
What is keeping HR Shared Services directors up at night? How good are HRSS professionals at managing change? What are the tools needed to be successful? We explore this in the latest HR on the Offensive podcast, with Sunila Jethwa from Ceridian joining Chris Howard...
What is the myth of normality and what is HR’s role in it?
How can HR professionals help to change the 'myth of normality'? In this latest podcast we talk to Maria from our partners at The Clear Company to talk about a blog she wrote which relates to supporting LGBTQ+ professionals in the workplace. Read the blog from the...
What is your digital adoption strategy? And are you asking the right questions?
Raj Sundarason, author of 'The DAP Strategy', recently spoke to Chris from LACE Partners on the HR on the Offensive podcast about his latest book, which makes some bold predictions about the digital adoption market between now and 2027. Today’s blog looks at some of...
What should be on every HRDs agenda in 2022?
At LACE, we’ve taken a look through an HR lens to explore the key trends shaping the year ahead after two years of significant change. We asked our team to share their top predictions for what HR teams should focus on in 2022—find them below! What do you think? Get in...
How can you manage change in an inclusive way?
How do your connect your DE&I agenda to other programmes and parts of your business? In this special edition of our podcast we're delighted to announce a strategic partnership with The Clear Company, who are specialists in DE&I consultancy for businesses. Find...
Navigating a tough year for managing people change
Joined by Penny Lang (previously from Cornwall Care), this week’s blog summarises a discussion on one of a recent HR on the Offensive Podcast. Penny ran a change programme implementing Ceridian’s HCM technology Dayforce in 2020 so we spoke to her to understand how you...
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