Our services
Change management
Delivering change that sticks!
Whether it’s tech implementation, culture change, employee experience, restructures, mergers, outsourcing or leadership development, we can help.
We’re a people business, supporting your people function, and we know that even the best-intentioned projects will fail if people do not adopt or accept the changes. That’s why we help you look beyond what the change is and consider how it feels. Change that involves – even inspires – people is far more likely to succeed and unlock the benefits you seek.
How we can help you
Reduce resistance to change
Realise the benefits you planned for by ensuring users sustainably adopt and embrace new tools, processes and ways of working.
Even the strongest programmes fail if nobody adopts or accepts the changes. It is people, not just technology, that enable success and unlock the benefits you need.
We help reduce resistance to change, increase leadership buy-in, establish a compelling case for change, engage people and establish new, lasting behaviours.
Build long-term, sustainable change
As experienced change experts, we’ve ‘been there and done that’ gaining invaluable knowledge over many years of change management programmes for a variety of businesses of all different shapes and sizes. Our focus goes beyond basic tech and process adoption; we’ll delve into your culture and behaviours for lasting impact.
We care about long-term, sustainable change, not just go-live launch readiness. Leveraging change analytics, we provide evidence-based results, proving and measuring our impact.
Lead through change
We coach leaders to build their change skills and role model behavioural change. With tools and templates based on past lessons learned, we offer a head start on your transformation journey.
To enhance your transformation, we collaborate with graphic design experts to produce high-quality, high-impact material. Trust us to be your catalyst for lasting change, unlocking the full potential of your organisation.
What makes us fundamentally different:
We are seasoned change experts who have been there and done that.
We focus beyond basic technology and process adoption, looking at culture and behaviours.
We care about long-term, sustainable change, not just go-live launch readiness.
We coach leaders to build their change skills and role model behavioural change.
We bring tools and templates based on past lessons learned to get a jump start.
We harness change analytics to prove and measure our impact.
Meet our team of experts
Cathy Acratopulo
Managing Director and Co-Founder
Aaron Alburey
Managing Director and co-Founder
Dawn Goodall
Director
Liz Bailey
Senior Manager
Ed Sparkes
Director
Kat Bernardes
Director
Gemma Ryall
Senior Manager
Our top client story
Mindsets matter: The key to successful change
Far too many projects fail. Go ahead and eyeball the stats, courtesy of the International Project Leadership Academy. The industry needs to wake up to what works – fostering the right habits, with the right ‘mindsets’. All to often, KPIs aren’t being met, and intended...
Adoption and adaptation: Here’s how to achieve both
In the world of HR Tech, you’ll often hear the words ‘adoption’ and ‘adaptation’ flying around. But what exactly do they mean, what’s their relationship to each other, and can you kill two proverbial birds with one stone? LACE investigates. Right now, we’re...
Our industry is changing. And so must we.
Denial is not a river in Egypt. HR is changing almost beyond recognition. If we don’t move with the times, we’ll cease to be relevant and impactful. Here are my thoughts on why professional evolution is a must for us all. Just last week it dawned on me that my two...
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