Our services
People experience
Empower your organisation to attract and retain top talent, and deliver on your promise with exceptional experiences that leave a lasting impression.
The key lies in establishing a clear and authentic employee value proposition – a compelling promise you make to your employees in exchange for their commitment. Attracting top talent hinges on this proposition.
However, equally crucial is ensuring that the reality of the employee experience aligns with that promise to retain this top talent. When employee expectations go unfulfilled, it leads to poor engagement and attrition. Many businesses wonder, “We have a great employee value proposition – so why are people still leaving?” or “How can we shift the dial to retain top talent and drive workforce productivity amidst poor engagement?”
By addressing these fundamental challenges, your organisation can create an environment that not only attracts but also retains top talent, leading to increased engagement and overall productivity. It’s time to strike the right balance between the promises you make and the experiences you deliver – driving lasting success for both your employees and your business.
How we can help you
Unlock business value through exceptional experiences
At the heart of our approach lies the drive to unlock business value through exceptional employee experiences, supported by a robust methodology (what we call the LACE Way) to define and measure the true worth of the investment you make. Our focus is on making sure people and technology interact in every part of an employee’s journey, and everything fits together smoothly. We go beyond just implementation; our mission is to empower your team through upskilling in experience design, giving you a clear plan that you can use again and again to ensure you always provide great experiences for your people.
A flexible and tailored approach to meet your needs
We help you create a strong story that connects what HR wants to do with what’s good for the business. This way, everyone in the organisation becomes an advocate and focuses on making better people experiences. With a sprint-based approach, we tailor and adapt our strategies to deliver maximum value based on the insights gathered. Our holistic vision connects the dots between your employee value proposition (EVP), employer brand, and people experience, ensuring that employee expectations are not only met but exceeded.
We emphasise authenticity, we rigorously test our EVPs on employees, ensuring that what is written aligns with staff emotions (is ‘the deal’ you offer what you say?), motivations, and ambitions. Our commitment goes beyond design; we also support the successful launch of your EVP and offer strategies to seamlessly embed it within your culture, processes, and ways of working.
What makes us fundamentally different:
We connect the dots between your EVP, employer brand and people experience.
We take a sprint-based and insight-driven approach to deliver the most value.
We emphasise authenticity and test our EVPs on employees.
We use a robust approach to define and measure the value of your investments.
We upskill your team in experience design and leave you with a repeatable framework.
We support with your EVP design, launch and development of strategies.
Meet our team of experts
Cathy Acratopulo
Managing Director and Co-Founder
Aaron Alburey
Managing Director and co-Founder
Emma Leonis
HR Transformation Executive Director
Liz Sanders
Client Executive Director
Ed Sparkes
Director
Kat Bernardes
Director
Becky Jones
Director
Martina Salander
Manager
Our top client story
Design and execution of a new global onboarding experience for a leader logistics company.
Employee experience: where does the remit lie?
'Which team should look after employee experience? In a recent HR on the Offensive podcast Chris and Emma Leonis from LACE spoke to Tope Sadiku, Global Head of Digital Employee Experience from Kraft Heinz about just that. We discussed how the pandemic focused the...
How can businesses improve their DE&I initiatives?
Increasingly businesses are recognising that their policies and culture need to promote the representation and participation of different employees; but how can they do this effectively? We speak to diversity, equity and inclusion expert and speaker Guilherme Klein...
Podcast number 100! Highlights from our series
Today marks our 100th podcast from our HR on the Offensive series! Listen in to hear from the team about which episodes we enjoyed the most, which ones we recommend and also some bloopers from behind the scenes... We've enjoyed the journey so far and have loved...
Who is responsible for good employee experience?
Who is responsible for good employee experience? Can the culture of a company affect it? Does leadership play a role? Chris discusses this with Tope Sadiku from Kraft Heinz. https://soundcloud.com/user-539831783/who-is-responsible-for-good-employee-experience
Where do you see yourself in five years’ time? Five years, five lessons learnt
Eve Edmonds Brand and Communications Lead July 2022 marks my five years at LACE Partners! I started my journey with a three-month internship having just moved to London to complete my Masters degree. When I started my internship, I never thought I would be sat here...
A whole new world? The challenges and opportunities facing insurance workforce in a post-pandemic world
Last week we co-hosted our latest insurance forum along with Sheridan Worldwide’s Caroline Sheridan. The aim was to discuss how the sector is keeping up with the changing needs of its workforce in these transformative times and some of the discussions were...
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