Our services
People experience
Empower your organisation to attract and retain top talent, and deliver on your promise with exceptional experiences that leave a lasting impression.
The key lies in establishing a clear and authentic employee value proposition – a compelling promise you make to your employees in exchange for their commitment. Attracting top talent hinges on this proposition.
However, equally crucial is ensuring that the reality of the employee experience aligns with that promise to retain this top talent. When employee expectations go unfulfilled, it leads to poor engagement and attrition. Many businesses wonder, “We have a great employee value proposition – so why are people still leaving?” or “How can we shift the dial to retain top talent and drive workforce productivity amidst poor engagement?”
By addressing these fundamental challenges, your organisation can create an environment that not only attracts but also retains top talent, leading to increased engagement and overall productivity. It’s time to strike the right balance between the promises you make and the experiences you deliver – driving lasting success for both your employees and your business.
How we can help you
Unlock business value through exceptional experiences
At the heart of our approach lies the drive to unlock business value through exceptional employee experiences, supported by a robust methodology (what we call the LACE Way) to define and measure the true worth of the investment you make. Our focus is on making sure people and technology interact in every part of an employee’s journey, and everything fits together smoothly. We go beyond just implementation; our mission is to empower your team through upskilling in experience design, giving you a clear plan that you can use again and again to ensure you always provide great experiences for your people.
A flexible and tailored approach to meet your needs
We help you create a strong story that connects what HR wants to do with what’s good for the business. This way, everyone in the organisation becomes an advocate and focuses on making better people experiences. With a sprint-based approach, we tailor and adapt our strategies to deliver maximum value based on the insights gathered. Our holistic vision connects the dots between your employee value proposition (EVP), employer brand, and people experience, ensuring that employee expectations are not only met but exceeded.
We emphasise authenticity, we rigorously test our EVPs on employees, ensuring that what is written aligns with staff emotions (is ‘the deal’ you offer what you say?), motivations, and ambitions. Our commitment goes beyond design; we also support the successful launch of your EVP and offer strategies to seamlessly embed it within your culture, processes, and ways of working.
What makes us fundamentally different:
We connect the dots between your EVP, employer brand and people experience.
We take a sprint-based and insight-driven approach to deliver the most value.
We emphasise authenticity and test our EVPs on employees.
We use a robust approach to define and measure the value of your investments.
We upskill your team in experience design and leave you with a repeatable framework.
We support with your EVP design, launch and development of strategies.
Meet our team of experts
Cathy Acratopulo
Managing Director and Co-Founder
Aaron Alburey
Managing Director and co-Founder
Emma Leonis
HR Transformation Executive Director
Liz Sanders
Client Executive Director
Ed Sparkes
Director
Kat Bernardes
Director
Becky Jones
Director
Martina Salander
Manager
Our top client story
Design and execution of a new global onboarding experience for a leader logistics company.
What is wellbeing’s role in the employee experience revolution?
In this podcast host, Chris along with Cathy Acrotopulo and Debbie Mitchell speak to guest Gethin Nadin, Chief Innovation Officer at Benefex. Benefex specialise in providing employee benefits and reward solutions to organisations. They offer a range of software and...
What is the indisputable case for employee experience?
Employee experience (EX) isn’t about just making employees feel great at work; it’s about driving business value. A growing body of research shows that positive EX not only enhances the well-being of employees but also drives value by attracting top talent, boosting...
Why cultural alignment is key to business success
This podcast is part of our broader employee experience revolution campaign that explores the significance of employee experience in the context of business culture and performance. Chris, Cathy Acratopulo and Kat Bernardes welcome on two guests from Dragonfish;...
Prologue: The employee experience revolution
In an ongoing environment of rapid change and economic uncertainty, the pressure on Chief People Officers (CPOs) and HR leaders to deliver bottom-line value through attracting and retaining critical talent has never been greater. While we continue to teeter on the...
The two hats of the Chief People Officer – have you got the balance right?
Why does the Chief People Officer (CPO) need to operate with two distinctive ‘hats’? What are those ‘hats’ and how important is it to get the balance right? In a recent discussion at LACE HQ, Cathy Acratopulo and Debbie Mitchell two of our people strategy experts...
HR leadership and the digital employee experience: Can a CPO’s insights help?
Chris welcomes on Barry Hoffman, an experienced non-executive director and former Chief People Officer (CPO) of major businesses, including Landsec. Barry shares insights into his career journey and discusses the evolving role of the CPO. Also discussed during the...
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